Prices reflected on this site are subject to change at any time, without notice. Public Safety Unlimited, LLC will accept return of products within 30 days of ship date from our warehouse. Customers must request a Return Merchandise Authorization (RMA) from Customer Service. Requests can be e-mailed to firstname.lastname@example.org. You will be required to provide the following information:
- Kroll complete Item Number
- Invoice Number from original shipment/receipt of item
- Quantity to be returned
- Reason for request
All product returns must be accompanied by a Public Safety Unlimited RMA document - with the RMA number clearly visible on the outside of the package. Please ship to: Returns Department (with RMA#) Public Safety Unlimited, LLC 121 Clements Bridge Road, Barrington, NJ 08007 USA . Additional product returned but not authorized on the RMA document will not be accepted as a return or reimbursed. The product will be returned to the customer at the customer’s expense and shall not be reimbursed or credited. Returns must be sent via traceable carrier for validation of receipt of goods and for insurance compliance. All returns will be processed in a timely manner and credits will be applied to your account.
- ALL product returned will be assessed a 25% restocking fee, unless the return is the result of an error made by Public Safety Unlimited, LLC.
•If the manufacturer assesses a fee exceeding 25%, the customer will be assessed the difference in addition to the Public Safety Unlimited restocking fee accordingly.
•All freight charges assessed to the return are the responsibility of the customer and will not be reimbursed by Public Safety Unlimited, LLC unless the return is a result of an error made by Public Safety Unlimited, LLC. Public Safety Unlimited, LLC will not accept return of or issue credit for the following items (including, but not limited to):
- Body Armor
- CBD Oil
- Defense/Pepper Spray
•Items that are labeled ‘Discontinued’ by Public Safety Unlimited , LLC-regardless of disposition by the manufacturer.
- Undergarments (including but not limited to: underwear, socks, t-shirts, base layers)
- Personal Communications Products (Including Code Red Headsets Products)
- All PDU Apparel (Professional Dress Uniform)
- Firearms Component Kits and Parts
- Product with retail price marking of any type
- Opened packages or packages showing evidence of tampering
- Product not in original packaging, including case pack goods
- Forensic testing supplies, equipment or drug and or alcohol testing kits
- First aid or trauma treatment products
- Worn or shopworn products
•Any special-order products (including but not limited to): specific apparel fits, vehicular modification or customization products, special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment, any product purchased for fulfillment of agency purchase order. Any item returned not in accordance with this written policy will not be accepted as a return or reimbursed and will be returned to the customer at the customer’s expense.